Bermuda Government FAQ
Government of Bermuda
Payments FAQs RSS Feed
Who do I contact if a cheque has been lost/misplaced when posted by government?
Viewed 1219 times since Wed, Jul 18, 2012
You should contact the originating department to inform non receipt of a cheque. The department will then contact ACG to establish if the cheque has been cashed and to issue a stop payment on the cheque if required. A replacement cheque will then be ... Read More
How can I pay an overseas vendor?
Viewed 1086 times since Wed, Jul 18, 2012
All foreign payments should be made through an electronic payment either ACH or Wire. The government no longer has the facilities to send foreign cheques outside the United States. Bank details must be obtained from foreign vendors prior to processin... Read More
Who do I contact if there is a discrepancy in the payment amount received.
Viewed 956 times since Wed, Jul 18, 2012
If there is an issue with a payment received you should contact the original department to query the discrepancy.  Read More
How long will it take for an overseas vendor to receive a submitted payment?
Viewed 856 times since Wed, Jul 18, 2012
It will typically take up to 72 hours from the time an ACH/Wire payment has been submitted for the overseas vendor to receive the cleared funds in their bank account. Cheques can take up to seven work days from the time of posting. Read More
How will I be notified that my invoice has been settled through the electronic route?
Viewed 767 times since Wed, Jul 18, 2012
A remittance advice will be sent to the email address which you have provided. The remittance will include all the information that would have appeared on the cheque stub (for example Invoice number, department etc).  Read More
Who do I contact if I do not receive an email remittance advice with an electronic payment?
Viewed 755 times since Wed, Jul 18, 2012
If an electronic payment has been received and no email remittance received to support you should contact ACG Payments on 279-2626 or 279-2628. The section will provide details of the payment and investigate to ensure that future remittances are prov... Read More
How does the new Payment Process work in the E1 System?
Viewed 737 times since Wed, Jul 18, 2012
The department whichoriginated the purchase is now responsible for the whole of the payment processup to the actual payment of funds which is undertaken by the ACG Paymentssection. The original department will match an invoice to an automatic purchas... Read More
How long does it take to receive a payment from ACG?
Viewed 725 times since Wed, Jul 18, 2012
The Government department to whom you submit your invoice will determine the payment terms and time frame for receipt of payment. However, once the payment batch has been approved and posted correctly by the department, an electronic payment will be ... Read More
What are the methods of payments available to me at ACG?
Viewed 723 times since Wed, Jul 18, 2012
The Accountant General's Department currently facilitates payments by Cheque, Wire and ACH electronic transfers.  Read More
How do I find out if my payment is ready, or when I will get my payment?
Viewed 715 times since Wed, Jul 18, 2012
To determine where a payment is, you must contact the initiating department i.e. the department for whom the work or service wasperformed. Read More
What are the currencies that I may be paid in by ACG?
Viewed 700 times since Wed, Jul 18, 2012
We currently make cheque Payments in two currencies: Bermuda Dollar (BMD) and United States Dollars (USD). All other currencies should be made via wire and ACH electronic payment  Read More
Who do I call if the amount on my cheque or electronic transfer is incorrect?
Viewed 668 times since Wed, Jul 18, 2012
The Ministerial department that initially engaged your services should be contacted should you find the amount received on your cheque or electronic transfer appears to be incorrect.  Read More
If I work for a Government department as a vendor, where can I pick up my cheque?
Viewed 658 times since Wed, Jul 18, 2012
The Government no longer allows cheques to be collected. All cheques are posted to the address provided by the vendor.  Read More
Can I change from a cheque payment to being paid electronically from ACG?
Viewed 654 times since Wed, Jul 18, 2012
Yes. Contact the department for whom you provided your service to set up an electronic payment. The department will provide a Vendor Change form (attached) which should be completedw ith new details and return to the department  Read More
How do I find out if and/or when I have been paid or will be paid?
Viewed 651 times since Wed, Jul 18, 2012
The Department which engaged your services should be contacted to determine when you can expect payment to be made. The Accountant General's office pays within 48 hours following receipt of all approved paperwork from the initiating department.&... Read More
What was this cheque reimbursement for from ACG?
Viewed 644 times since Wed, Jul 18, 2012
When a reimbursement cheque is issued, it includes a payment advice, which provides the detail of what the reimbursement is for.  Read More
How do I ensure that I am setup to receive payment into my account instead of by cheque?
Viewed 620 times since Wed, Jul 18, 2012
You may include banking instructions on your Invoice including the routing number, bank account number and name to which you wish funds to be credited. Alternately, the instructions may be given to the department that initially contracted your servic... Read More
How long does it take for ACG to pay its vendors?
Viewed 614 times since Wed, Jul 18, 2012
All approved payments which have completed correctly the payment process by the originating department are processed with 48 hours of receipt from originating department. Read More